"documentation":"<p>Creates a user account for the specified Amazon Connect instance.</p> <p>For information about how to create user accounts using the Amazon Connect console, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/user-management.html\">Add Users</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Deletes a user account from the specified Amazon Connect instance.</p> <p>For information about what happens to a user's data when their account is deleted, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/delete-users.html\">Delete Users from Your Amazon Connect Instance</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Describes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.</p>"
"documentation":"<p>Gets the real-time metric data from the specified Amazon Connect instance.</p> <p>For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html\">Real-time Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Gets historical metric data from the specified Amazon Connect instance.</p> <p>For a description of each historical metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Provides information about the contact flows for the specified Amazon Connect instance.</p> <p>For more information about contact flows, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-contact-flows.html\">Contact Flows</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Provides information about the hours of operation for the specified Amazon Connect instance.</p> <p>For more information about hours of operation, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html\">Set the Hours of Operation for a Queue</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Provides information about the phone numbers for the specified Amazon Connect instance. </p> <p>For more information about phone numbers, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/contact-center-phone-number.html\">Set Up Phone Numbers for Your Contact Center</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Provides information about the queues for the specified Amazon Connect instance.</p> <p>For more information about queues, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-queues-standard-and-agent.html\">Queues: Standard and Agent</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Provides summary information about the routing profiles for the specified Amazon Connect instance.</p> <p>For more information about routing profiles, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing.html\">Routing Profiles</a> and <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/routing-profiles.html\">Create a Routing Profile</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Provides summary information about the security profiles for the specified Amazon Connect instance.</p> <p>For more information about security profiles, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/connect-security-profiles.html\">Security Profiles</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Lists the tags for the specified resource.</p> <p>For sample policies that use tags, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_id-based-policy-examples.html\">Amazon Connect Identity-Based Policy Examples</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Provides summary information about the hierarchy groups for the specified Amazon Connect instance.</p> <p>For more information about agent hierarchies, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/agent-hierarchy.html\">Set Up Agent Hierarchies</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a> API in the Amazon Connect Participant Service.</p> <p>When a new chat contact is successfully created, clients need to subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a> with WEBSOCKET and CONNECTION_CREDENTIALS. </p> <p>A 429 error occurs in two situations:</p> <ul> <li> <p>API rate limit is exceeded. API TPS throttling returns a <code>TooManyRequests</code> exception from the API Gateway.</p> </li> <li> <p>The <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">quota for concurrent active chats</a> is exceeded. Active chat throttling returns a <code>LimitExceededException</code>.</p> </li> </ul> <p>For more information about how chat works, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/chat.html\">Chat</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>This API places an outbound call to a contact, and then initiates the contact flow. It performs the actions in the contact flow that's specified (in <code>ContactFlowId</code>).</p> <p>Agents are not involved in initiating the outbound API (that is, dialing the contact). If the contact flow places an outbound call to a contact, and then puts the contact in queue, that's when the call is routed to the agent, like any other inbound case.</p> <p>There is a 60 second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.</p> <note> <p>UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">Amazon Connect Service Quotas</a> in the <i>Amazon Connect Administrator Guide</i>. </p> </note>"
"documentation":"<p>Adds the specified tags to the specified resource.</p> <p>The supported resource type is users.</p> <p>For sample policies that use tags, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_id-based-policy-examples.html\">Amazon Connect Identity-Based Policy Examples</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Creates or updates the contact attributes associated with the specified contact.</p> <p>You can add or update attributes for both ongoing and completed contacts. For example, you can update the customer's name or the reason the customer called while the call is active, or add notes about steps that the agent took during the call that are displayed to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or identifying abusive callers.</p> <p>Contact attributes are available in Amazon Connect for 24 months, and are then deleted.</p> <p> <b>Important:</b> You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.</p>"
"documentation":"<p>Updates the identity information for the specified user.</p> <important> <p>Someone with the ability to invoke <code>UpdateUserIndentityInfo</code> can change the login credentials of other users by changing their email address. This poses a security risk to your organization. They can change the email address of a user to the attacker's email address, and then reset the password through email. We strongly recommend limiting who has the ability to invoke <code>UpdateUserIndentityInfo</code>. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/security-profile-best-practices.html\">Best Practices for Security Profiles</a> in the <i>Amazon Connect Administrator Guide</i>.</p> </important>"
"documentation":"<p>The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\\@]+.</p>"
"documentation":"<p>The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.</p>"
"documentation":"<p>The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.</p> <p>This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.</p>"
"documentation":"<p>Contains information about a real-time metric. For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html\">Real-time Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. The only supported channel is <code>VOICE</code>.</p>"
"documentation":"<p>The grouping applied to the metrics returned. For example, when grouped by <code>QUEUE</code>, the metrics returned apply to each queue rather than aggregated for all queues. If you group by <code>CHANNEL</code>, you should include a Channels filter. The only supported channel is <code>VOICE</code>.</p> <p>If no <code>Grouping</code> is included in the request, a summary of metrics is returned.</p>"
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p> <p>The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.</p>"
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p> <p>The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.</p>"
"documentation":"<p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.</p> <p>The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.</p>"
"documentation":"<p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.</p> <p>The time range between the start and end time must be less than 24 hours.</p>"
"documentation":"<p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. The only supported channel is <code>VOICE</code>.</p>"
"documentation":"<p>The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.</p> <p>The only supported grouping is <code>QUEUE</code>.</p> <p>If no grouping is specified, a summary of metrics for all queues is returned.</p>"
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>"
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p> <p>The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.</p>"
"documentation":"<p>Contains information about a historical metric. For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"ContactFlowTypes":{
"shape":"ContactFlowTypes",
"documentation":"<p>The type of contact flow.</p>",
"location":"querystring",
"locationName":"contactFlowTypes"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"location":"querystring",
"locationName":"nextToken"
},
"MaxResults":{
"shape":"MaxResult1000",
"documentation":"<p>The maximimum number of results to return per page.</p>",
"location":"querystring",
"locationName":"maxResults"
}
}
},
"ListContactFlowsResponse":{
"type":"structure",
"members":{
"ContactFlowSummaryList":{
"shape":"ContactFlowSummaryList",
"documentation":"<p>Information about the contact flows.</p>"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p>"
}
}
},
"ListHoursOfOperationsRequest":{
"type":"structure",
"required":["InstanceId"],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"location":"querystring",
"locationName":"nextToken"
},
"MaxResults":{
"shape":"MaxResult1000",
"documentation":"<p>The maximimum number of results to return per page.</p>",
"location":"querystring",
"locationName":"maxResults"
}
}
},
"ListHoursOfOperationsResponse":{
"type":"structure",
"members":{
"HoursOfOperationSummaryList":{
"shape":"HoursOfOperationSummaryList",
"documentation":"<p>Information about the hours of operation.</p>"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p>"
}
}
},
"ListPhoneNumbersRequest":{
"type":"structure",
"required":["InstanceId"],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"PhoneNumberTypes":{
"shape":"PhoneNumberTypes",
"documentation":"<p>The type of phone number.</p>",
"location":"querystring",
"locationName":"phoneNumberTypes"
},
"PhoneNumberCountryCodes":{
"shape":"PhoneNumberCountryCodes",
"documentation":"<p>The ISO country code.</p>",
"location":"querystring",
"locationName":"phoneNumberCountryCodes"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"location":"querystring",
"locationName":"nextToken"
},
"MaxResults":{
"shape":"MaxResult1000",
"documentation":"<p>The maximimum number of results to return per page.</p>",
"location":"querystring",
"locationName":"maxResults"
}
}
},
"ListPhoneNumbersResponse":{
"type":"structure",
"members":{
"PhoneNumberSummaryList":{
"shape":"PhoneNumberSummaryList",
"documentation":"<p>Information about the phone numbers.</p>"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p>"
}
}
},
"ListQueuesRequest":{
"type":"structure",
"required":["InstanceId"],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"QueueTypes":{
"shape":"QueueTypes",
"documentation":"<p>The type of queue.</p>",
"location":"querystring",
"locationName":"queueTypes"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"location":"querystring",
"locationName":"nextToken"
},
"MaxResults":{
"shape":"MaxResult1000",
"documentation":"<p>The maximimum number of results to return per page.</p>",
"location":"querystring",
"locationName":"maxResults"
}
}
},
"ListQueuesResponse":{
"type":"structure",
"members":{
"QueueSummaryList":{
"shape":"QueueSummaryList",
"documentation":"<p>Information about the queues.</p>"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p>"
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"documentation":"<p>The identifier of the contact flow for the outbound call. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to <b>Routing</b>, <b>Contact Flows</b>. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose <b>Show additional flow information</b>. The ContactFlowId is the last part of the ARN, shown here in bold: </p> <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b> </p>"
"documentation":"<p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes. </p> <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.</p>"
},
"ParticipantDetails":{
"shape":"ParticipantDetails",
"documentation":"<p>Information identifying the participant.</p>"
},
"InitialMessage":{
"shape":"ChatMessage",
"documentation":"<p>The initial message to be sent to the newly created chat.</p>"
},
"ClientToken":{
"shape":"ClientToken",
"documentation":"<p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.</p>",
"idempotencyToken":true
}
}
},
"StartChatContactResponse":{
"type":"structure",
"members":{
"ContactId":{
"shape":"ContactId",
"documentation":"<p>The identifier of this contact within the Amazon Connect instance. </p>"
},
"ParticipantId":{
"shape":"ParticipantId",
"documentation":"<p>The identifier for a chat participant. The participantId for a chat participant is the same throughout the chat lifecycle.</p>"
},
"ParticipantToken":{
"shape":"ParticipantToken",
"documentation":"<p>The token used by the chat participant to call <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a>. The participant token is valid for the lifetime of a chat participant.</p>"
"documentation":"<p>The identifier of the contact flow for the outbound call. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to <b>Routing</b>, <b>Contact Flows</b>. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose <b>Show additional flow information</b>. The ContactFlowId is the last part of the ARN, shown here in bold: </p> <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b> </p>"
"documentation":"<p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned. If the contact is disconnected, a new contact is started.</p>",
"documentation":"<p>The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.</p>"
"documentation":"<p>The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the contact flow is used. If you do not specify a queue, you must specify a source phone number.</p>"
"documentation":"<p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.</p> <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.</p>"
"documentation":"<p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.</p>"
"documentation":"<p>The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.</p> <p>You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.</p>"
"documentation":"<p>Amazon Connect is a cloud-based contact center solution that makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale.</p> <p>Amazon Connect provides rich metrics and real-time reporting that allow you to optimize contact routing. You can also resolve customer issues more efficiently by putting customers in touch with the right agents.</p> <p>There are limits to the number of Amazon Connect resources that you can create and limits to the number of requests that you can make per second. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">Amazon Connect Service Quotas</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <p>To connect programmatically to an AWS service, you use an endpoint. For a list of Amazon Connect endpoints, see <a href=\"https://docs.aws.amazon.com/general/latest/gr/connect_region.html\">Amazon Connect Endpoints</a>.</p>"