"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Associates an approved origin to an Amazon Connect instance.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Associates a storage resource type for the first time. You can only associate one type of storage configuration in a single call. This means, for example, that you can't define an instance with multiple S3 buckets for storing chat transcripts.</p> <p>This API does not create a resource that doesn't exist. It only associates it to the instance. Ensure that the resource being specified in the storage configuration, like an S3 bucket, exists when being used for association.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Allows the specified Amazon Connect instance to access the specified Lambda function.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Allows the specified Amazon Connect instance to access the specified Amazon Lex bot.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Associates a set of quick connects with a queue.</p>"
"documentation":"<p>Creates a contact flow for the specified Amazon Connect instance.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Initiates an Amazon Connect instance with all the supported channels enabled. It does not attach any storage, such as Amazon Simple Storage Service (Amazon S3) or Amazon Kinesis. It also does not allow for any configurations on features, such as Contact Lens for Amazon Connect. </p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Create an AppIntegration association with an Amazon Connect instance.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Creates a new queue for the specified Amazon Connect instance.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Creates a quick connect for the specified Amazon Connect instance.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Creates a use case for an AppIntegration association.</p>"
"documentation":"<p>Creates a user account for the specified Amazon Connect instance.</p> <p>For information about how to create user accounts using the Amazon Connect console, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/user-management.html\">Add Users</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Deletes an AppIntegration association from an Amazon Connect instance. The association must not have any use cases associated with it.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Deletes a use case from an AppIntegration association.</p>"
"documentation":"<p>Deletes a user account from the specified Amazon Connect instance.</p> <p>For information about what happens to a user's data when their account is deleted, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/delete-users.html\">Delete Users from Your Amazon Connect Instance</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Describes the specified contact flow.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Returns the current state of the specified instance identifier. It tracks the instance while it is being created and returns an error status, if applicable. </p> <p>If an instance is not created successfully, the instance status reason field returns details relevant to the reason. The instance in a failed state is returned only for 24 hours after the CreateInstance API was invoked.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Describes the specified instance attribute.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Retrieves the current storage configurations for the specified resource type, association ID, and instance ID.</p>"
"documentation":"<p>Describes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Revokes access to integrated applications from Amazon Connect.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Removes the storage type configurations for the specified resource type and association ID.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Remove the Lambda function from the dropdown options available in the relevant contact flow blocks.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Revokes authorization from the specified instance to access the specified Amazon Lex bot.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Disassociates a set of quick connects from a queue.</p>"
"documentation":"<p>Gets the real-time metric data from the specified Amazon Connect instance.</p> <p>For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html\">Real-time Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Gets historical metric data from the specified Amazon Connect instance.</p> <p>For a description of each historical metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Returns a paginated list of all approved origins associated with the instance.</p>"
"documentation":"<p>Provides information about the contact flows for the specified Amazon Connect instance.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p> <p>For more information about contact flows, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-contact-flows.html\">Contact Flows</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Provides information about the hours of operation for the specified Amazon Connect instance.</p> <p>For more information about hours of operation, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html\">Set the Hours of Operation for a Queue</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Returns a paginated list of all attribute types for the given instance.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Returns a paginated list of storage configs for the identified instance and resource type.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Return a list of instances which are in active state, creation-in-progress state, and failed state. Instances that aren't successfully created (they are in a failed state) are returned only for 24 hours after the CreateInstance API was invoked.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Provides summary information about the AppIntegration associations for the specified Amazon Connect instance.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Returns a paginated list of all Lambda functions that display in the dropdown options in the relevant contact flow blocks.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Returns a paginated list of all the Amazon Lex bots currently associated with the instance.</p>"
"documentation":"<p>Provides information about the phone numbers for the specified Amazon Connect instance. </p> <p>For more information about phone numbers, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/contact-center-phone-number.html\">Set Up Phone Numbers for Your Contact Center</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Lists the quick connects associated with a queue.</p>"
"documentation":"<p>Provides information about the queues for the specified Amazon Connect instance.</p> <p>For more information about queues, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-queues-standard-and-agent.html\">Queues: Standard and Agent</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Provides information about the quick connects for the specified Amazon Connect instance. </p>"
"documentation":"<p>Provides summary information about the routing profiles for the specified Amazon Connect instance.</p> <p>For more information about routing profiles, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing.html\">Routing Profiles</a> and <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/routing-profiles.html\">Create a Routing Profile</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Returns a paginated list of all security keys associated with the instance.</p>"
"documentation":"<p>Provides summary information about the security profiles for the specified Amazon Connect instance.</p> <p>For more information about security profiles, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/connect-security-profiles.html\">Security Profiles</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Lists the tags for the specified resource.</p> <p>For sample policies that use tags, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_id-based-policy-examples.html\">Amazon Connect Identity-Based Policy Examples</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Provides summary information about the hierarchy groups for the specified Amazon Connect instance.</p> <p>For more information about agent hierarchies, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/agent-hierarchy.html\">Set Up Agent Hierarchies</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.</p> <p>Only voice recordings are supported at this time.</p>"
"documentation":"<p>Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a> API in the Amazon Connect Participant Service.</p> <p>When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a> with WEBSOCKET and CONNECTION_CREDENTIALS. </p> <p>A 429 error occurs in two situations:</p> <ul> <li> <p>API rate limit is exceeded. API TPS throttling returns a <code>TooManyRequests</code> exception from the API Gateway.</p> </li> <li> <p>The <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">quota for concurrent active chats</a> is exceeded. Active chat throttling returns a <code>LimitExceededException</code>.</p> </li> </ul> <p>For more information about chat, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/chat.html\">Chat</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Starts recording the contact when the agent joins the call. StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording.</p> <p>You can use this API to override the recording behavior configured in the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/set-recording-behavior.html\">Set recording behavior</a> block.</p> <p>Only voice recordings are supported at this time.</p>"
"documentation":"<p>Places an outbound call to a contact, and then initiates the contact flow. It performs the actions in the contact flow that's specified (in <code>ContactFlowId</code>).</p> <p>Agents do not initiate the outbound API, which means that they do not dial the contact. If the contact flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case.</p> <p>There is a 60-second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.</p> <note> <p>UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">Amazon Connect Service Quotas</a> in the <i>Amazon Connect Administrator Guide</i>. </p> </note>"
"documentation":"<p>Stops recording a call when a contact is being recorded. StopContactRecording is a one-time action. If you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend it for sensitive information (for example, to collect a credit card number), and then restart it, use SuspendContactRecording and ResumeContactRecording.</p> <p>Only voice recordings are supported at this time.</p>"
"documentation":"<p>When a contact is being recorded, this API suspends recording the call. For example, you might suspend the call recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording. </p> <p>The period of time that the recording is suspended is filled with silence in the final recording. </p> <p>Only voice recordings are supported at this time.</p>"
"documentation":"<p>Adds the specified tags to the specified resource.</p> <p>The supported resource types are users, routing profiles, queues, quick connects, and contact flows.</p> <p>For sample policies that use tags, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_id-based-policy-examples.html\">Amazon Connect Identity-Based Policy Examples</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>Creates or updates the contact attributes associated with the specified contact.</p> <p>You can add or update attributes for both ongoing and completed contacts. For example, while the call is active, you can update the customer's name or the reason the customer called. You can add notes about steps that the agent took during the call that display to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or to identify abusive callers.</p> <p>Contact attributes are available in Amazon Connect for 24 months, and are then deleted.</p> <p> <b>Important:</b> You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, which was September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.</p>"
"documentation":"<p>Updates the specified contact flow.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p>"
"documentation":"<p>The name of the contact flow.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the value for the specified attribute type.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates an existing configuration for a resource type. This API is idempotent.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the hours of operation for the specified queue.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the maximum number of contacts allowed in a queue before it is considered full.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the name and description of a queue. At least <code>Name</code> or <code>Description</code> must be provided.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the outbound caller ID name, number, and outbound whisper flow for a specified queue.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the configuration settings for the specified quick connect.</p>"
"documentation":"<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the name and description of a quick connect. The request accepts the following data in JSON format. At least <code>Name</code> or <code>Description</code> must be provided.</p>"
"documentation":"<p>Updates the name and description of a routing profile. The request accepts the following data in JSON format. At least <code>Name</code> or <code>Description</code> must be provided.</p>"
"documentation":"<p>Updates the identity information for the specified user.</p> <important> <p>We strongly recommend limiting who has the ability to invoke <code>UpdateUserIdentityInfo</code>. Someone with that ability can change the login credentials of other users by changing their email address. This poses a security risk to your organization. They can change the email address of a user to the attacker's email address, and then reset the password through email. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/security-profile-best-practices.html\">Best Practices for Security Profiles</a> in the <i>Amazon Connect Administrator Guide</i>.</p> </important>"
"documentation":"<p>The name of the contact flow.</p>"
},
"Type":{
"shape":"ContactFlowType",
"documentation":"<p>The type of the contact flow. For descriptions of the available types, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types\">Choose a Contact Flow Type</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
},
"Description":{
"shape":"ContactFlowDescription",
"documentation":"<p>The description of the contact flow.</p>"
},
"Content":{
"shape":"ContactFlowContent",
"documentation":"<p>The content of the contact flow.</p>"
"documentation":"<p>Contains summary information about a contact flow.</p> <p>You can also create and update contact flows using the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p>"
"documentation":"<p>The type of the contact flow. For descriptions of the available types, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types\">Choose a Contact Flow Type</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
"documentation":"<p>The type of use case to associate to the AppIntegration association. Each AppIntegration association can have only one of each use case type.</p>"
"documentation":"<p>The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\\@]+.</p>"
},
"Password":{
"shape":"Password",
"documentation":"<p>The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.</p>"
},
"IdentityInfo":{
"shape":"UserIdentityInfo",
"documentation":"<p>The information about the identity of the user.</p>"
},
"PhoneConfig":{
"shape":"UserPhoneConfig",
"documentation":"<p>The phone settings for the user.</p>"
},
"DirectoryUserId":{
"shape":"DirectoryUserId",
"documentation":"<p>The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.</p> <p>This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.</p>"
},
"SecurityProfileIds":{
"shape":"SecurityProfileIds",
"documentation":"<p>The identifier of the security profile for the user.</p>"
},
"RoutingProfileId":{
"shape":"RoutingProfileId",
"documentation":"<p>The identifier of the routing profile for the user.</p>"
},
"HierarchyGroupId":{
"shape":"HierarchyGroupId",
"documentation":"<p>The identifier of the hierarchy group for the user.</p>"
"documentation":"<p>Contains information about a real-time metric. For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html\">Real-time Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
},
"CurrentMetricData":{
"type":"structure",
"members":{
"Metric":{
"shape":"CurrentMetric",
"documentation":"<p>Information about the metric.</p>"
},
"Value":{
"shape":"Value",
"documentation":"<p>The value of the metric.</p>",
"box":true
}
},
"documentation":"<p>Contains the data for a real-time metric.</p>"
},
"CurrentMetricDataCollections":{
"type":"list",
"member":{"shape":"CurrentMetricData"}
},
"CurrentMetricName":{
"type":"string",
"documentation":"<p>The current metric names.</p>",
"enum":[
"AGENTS_ONLINE",
"AGENTS_AVAILABLE",
"AGENTS_ON_CALL",
"AGENTS_NON_PRODUCTIVE",
"AGENTS_AFTER_CONTACT_WORK",
"AGENTS_ERROR",
"AGENTS_STAFFED",
"CONTACTS_IN_QUEUE",
"OLDEST_CONTACT_AGE",
"CONTACTS_SCHEDULED",
"AGENTS_ON_CONTACT",
"SLOTS_ACTIVE",
"SLOTS_AVAILABLE"
]
},
"CurrentMetricResult":{
"type":"structure",
"members":{
"Dimensions":{
"shape":"Dimensions",
"documentation":"<p>The dimensions for the metrics.</p>"
},
"Collections":{
"shape":"CurrentMetricDataCollections",
"documentation":"<p>The set of metrics.</p>"
}
},
"documentation":"<p>Contains information about a set of real-time metrics.</p>"
},
"CurrentMetricResults":{
"type":"list",
"member":{"shape":"CurrentMetricResult"}
},
"CurrentMetrics":{
"type":"list",
"member":{"shape":"CurrentMetric"}
},
"Delay":{
"type":"integer",
"max":9999,
"min":0
},
"DeleteInstanceRequest":{
"type":"structure",
"required":["InstanceId"],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"documentation":"<p>The queues to use to filter the metrics. You can specify up to 100 queues per request.</p>"
},
"Channels":{
"shape":"Channels",
"documentation":"<p>The channel to use to filter the metrics.</p>"
}
},
"documentation":"<p>Contains the filter to apply when retrieving metrics.</p>"
},
"FunctionArn":{
"type":"string",
"max":140,
"min":1
},
"FunctionArnsList":{
"type":"list",
"member":{"shape":"FunctionArn"}
},
"GetContactAttributesRequest":{
"type":"structure",
"required":[
"InstanceId",
"InitialContactId"
],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"InitialContactId":{
"shape":"ContactId",
"documentation":"<p>The identifier of the initial contact.</p>",
"location":"uri",
"locationName":"InitialContactId"
}
}
},
"GetContactAttributesResponse":{
"type":"structure",
"members":{
"Attributes":{
"shape":"Attributes",
"documentation":"<p>Information about the attributes.</p>"
}
}
},
"GetCurrentMetricDataRequest":{
"type":"structure",
"required":[
"InstanceId",
"Filters",
"CurrentMetrics"
],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"Filters":{
"shape":"Filters",
"documentation":"<p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.</p>"
},
"Groupings":{
"shape":"Groupings",
"documentation":"<p>The grouping applied to the metrics returned. For example, when grouped by <code>QUEUE</code>, the metrics returned apply to each queue rather than aggregated for all queues. If you group by <code>CHANNEL</code>, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.</p> <p>If no <code>Grouping</code> is included in the request, a summary of metrics is returned.</p>"
},
"CurrentMetrics":{
"shape":"CurrentMetrics",
"documentation":"<p>The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html\">Real-time Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <dl> <dt>AGENTS_AFTER_CONTACT_WORK</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time\">ACW</a> </p> </dd> <dt>AGENTS_AVAILABLE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time\">Available</a> </p> </dd> <dt>AGENTS_ERROR</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time\">Error</a> </p> </dd> <dt>AGENTS_NON_PRODUCTIVE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time\">NPT (Non-Productive Time)</a> </p> </dd> <dt>AGENTS_ON_CALL</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time\">On contact</a> </p> </dd> <dt>AGENTS_ON_CONTACT</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time\">On contact</a> </p> </dd> <dt>AGENTS_ONLINE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time\">Online</a> </p> </dd> <dt>AGENTS_STAFFED</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time\">Staffed</a> </p> </dd> <dt>CONTACTS_IN_QUEUE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time\">In queue</a> </p> </dd> <dt>CONTACTS_SCHEDULED</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time\">Scheduled</a> </p> </dd> <dt>OLDEST_CONTACT_AGE</dt> <dd> <p>Unit: SECONDS</p> <p>When you use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:</p> <p> <code>{ \"Metric\": { \"Name\": \"OLDEST_CONTACT_AGE\", \"Unit\": \"SECONDS\" }, \"Value\": 24113.0 </code>}</p> <p>The actual OLDEST_CONTACT_AGE is 24 seconds.</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time\">Oldest</a> </p> </dd> <dt>SLOTS_ACTIVE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time\">Active</a> </p> </dd> <dt>SLOTS_AVAILABLE</dt> <dd> <p>Unit: COUNT</p> <p>Name in real-time metrics report: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time\">Availability</a> </p> </dd> </dl>"
},
"NextToken":{
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},
"MetricResults":{
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"documentation":"<p>Information about the real-time metrics.</p>"
},
"DataSnapshotTime":{
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}
}
},
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"location":"uri",
"locationName":"InstanceId"
}
}
},
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}
}
},
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"StartTime",
"EndTime",
"Filters",
"HistoricalMetrics"
],
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},
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},
"Filters":{
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},
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"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>"
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p> <p>The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.</p>"
},
"MetricResults":{
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}
}
},
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]
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"Groupings":{
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"member":{"shape":"Grouping"},
"max":2
},
"HierarchyGroup":{
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"members":{
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"shape":"HierarchyGroupId",
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},
"Arn":{
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"documentation":"<p>The Amazon Resource Name (ARN) of the hierarchy group.</p>"
},
"Name":{
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},
"LevelId":{
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},
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}
},
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},
"HierarchyGroupId":{"type":"string"},
"HierarchyGroupName":{"type":"string"},
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"members":{
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},
"Arn":{
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},
"Name":{
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}
},
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},
"HierarchyGroupSummaryList":{
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"member":{"shape":"HierarchyGroupSummary"}
},
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"members":{
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},
"Arn":{
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},
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}
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},
"HierarchyLevelId":{"type":"string"},
"HierarchyLevelName":{"type":"string"},
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"members":{
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}
},
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},
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"LevelTwo":{
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},
"LevelThree":{
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},
"LevelFour":{
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},
"LevelFive":{
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}
},
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},
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},
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},
"LevelThree":{
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},
"LevelFour":{
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},
"LevelFive":{
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}
},
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},
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"members":{
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},
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},
"LevelThree":{
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},
"LevelFour":{
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},
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}
},
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},
"HistoricalMetric":{
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"members":{
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},
"Threshold":{
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"box":true
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"Statistic":{
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},
"Unit":{
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}
},
"documentation":"<p>Contains information about a historical metric. For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
},
"HistoricalMetricData":{
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},
"Value":{
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},
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"documentation":"<p>The Amazon Resource Name (ARN) of the data stream.</p>"
}
},
"documentation":"<p>Configuration information of a Kinesis data stream.</p>"
},
"KinesisVideoStreamConfig":{
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},
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"documentation":"<p>The allowed limit for the resource has been exceeded.</p>",
"error":{"httpStatusCode":429},
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"ListApprovedOriginsRequest":{
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}
}
},
"ListContactFlowsRequest":{
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"locationName":"InstanceId"
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},
"NextToken":{
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}
}
},
"ListHoursOfOperationsRequest":{
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"location":"uri",
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},
"NextToken":{
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}
}
},
"ListInstanceAttributesRequest":{
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"location":"uri",
"locationName":"InstanceId"
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"NextToken":{
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"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
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}
}
},
"ListInstanceStorageConfigsRequest":{
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}
}
},
"ListInstancesRequest":{
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},
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}
}
},
"ListIntegrationAssociationsRequest":{
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"locationName":"InstanceId"
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"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
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}
}
},
"ListLambdaFunctionsRequest":{
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"location":"uri",
"locationName":"InstanceId"
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"documentation":"<p>The Lambdafunction ARNs associated with the specified instance.</p>"
},
"NextToken":{
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}
}
},
"ListLexBotsRequest":{
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"members":{
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"location":"uri",
"locationName":"InstanceId"
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}
}
},
"ListPhoneNumbersRequest":{
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"location":"uri",
"locationName":"InstanceId"
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"PhoneNumberTypes":{
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"PhoneNumberCountryCodes":{
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"location":"querystring",
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},
"NextToken":{
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}
}
},
"ListPromptsRequest":{
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"members":{
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"locationName":"InstanceId"
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"location":"querystring",
"locationName":"maxResults"
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}
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"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
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"locationName":"InstanceId"
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"QueueId":{
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"location":"uri",
"locationName":"QueueId"
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"NextToken":{
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"locationName":"nextToken"
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"location":"querystring",
"locationName":"maxResults"
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},
"ListQueueQuickConnectsResponse":{
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"locationName":"QuickConnectTypes"
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},
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},
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"locationName":"InstanceId"
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},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p>"
}
}
},
"ListSecurityKeysRequest":{
"type":"structure",
"required":["InstanceId"],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p>"
}
}
},
"ListSecurityProfilesRequest":{
"type":"structure",
"required":["InstanceId"],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"documentation":"<p>Information about the security profiles.</p>"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p>"
}
}
},
"ListTagsForResourceRequest":{
"type":"structure",
"required":["resourceArn"],
"members":{
"resourceArn":{
"shape":"ARN",
"documentation":"<p>The Amazon Resource Name (ARN) of the resource.</p>",
"location":"uri",
"locationName":"resourceArn"
}
}
},
"ListTagsForResourceResponse":{
"type":"structure",
"members":{
"tags":{
"shape":"TagMap",
"documentation":"<p>Information about the tags.</p>"
}
}
},
"ListUseCasesRequest":{
"type":"structure",
"required":[
"InstanceId",
"IntegrationAssociationId"
],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"IntegrationAssociationId":{
"shape":"IntegrationAssociationId",
"documentation":"<p>The identifier for the integration association.</p>",
"location":"uri",
"locationName":"IntegrationAssociationId"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"documentation":"<p>Provides summary information about the use cases for the specified Amazon Connect AppIntegration association.</p>"
},
"ListUseCasesResponse":{
"type":"structure",
"members":{
"UseCaseSummaryList":{
"shape":"UseCaseSummaryList",
"documentation":"<p>The use cases.</p>"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p>"
}
}
},
"ListUserHierarchyGroupsRequest":{
"type":"structure",
"required":["InstanceId"],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"documentation":"<p>Information about the hierarchy groups.</p>"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>If there are additional results, this is the token for the next set of results.</p>"
}
}
},
"ListUsersRequest":{
"type":"structure",
"required":["InstanceId"],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>",
"location":"uri",
"locationName":"InstanceId"
},
"NextToken":{
"shape":"NextToken",
"documentation":"<p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>",
"documentation":"<p>The identifier of the queue.</p>"
},
"Arn":{
"shape":"ARN",
"documentation":"<p>The Amazon Resource Name (ARN) of the queue.</p>"
},
"Name":{
"shape":"QueueName",
"documentation":"<p>The name of the queue.</p>"
},
"QueueType":{
"shape":"QueueType",
"documentation":"<p>The type of queue.</p>"
}
},
"documentation":"<p>Contains summary information about a queue.</p>"
},
"QueueSummaryList":{
"type":"list",
"member":{"shape":"QueueSummary"}
},
"QueueType":{
"type":"string",
"enum":[
"STANDARD",
"AGENT"
]
},
"QueueTypes":{
"type":"list",
"member":{"shape":"QueueType"},
"max":2
},
"Queues":{
"type":"list",
"member":{"shape":"QueueId"},
"max":100,
"min":1
},
"QuickConnect":{
"type":"structure",
"members":{
"QuickConnectARN":{
"shape":"ARN",
"documentation":"<p>The Amazon Resource Name (ARN) of the quick connect.</p>"
},
"QuickConnectId":{
"shape":"QuickConnectId",
"documentation":"<p>The identifier for the quick connect.</p>"
},
"Name":{
"shape":"QuickConnectName",
"documentation":"<p>The name of the quick connect.</p>"
},
"Description":{
"shape":"QuickConnectDescription",
"documentation":"<p>The description.</p>"
},
"QuickConnectConfig":{
"shape":"QuickConnectConfig",
"documentation":"<p>Contains information about the quick connect.</p>"
},
"Tags":{
"shape":"TagMap",
"documentation":"<p>One or more tags.</p>"
}
},
"documentation":"<p>Contains information about a quick connect.</p>"
},
"QuickConnectConfig":{
"type":"structure",
"required":["QuickConnectType"],
"members":{
"QuickConnectType":{
"shape":"QuickConnectType",
"documentation":"<p>The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE). </p>"
},
"UserConfig":{
"shape":"UserQuickConnectConfig",
"documentation":"<p>The user configuration. This is required only if QuickConnectType is USER.</p>"
},
"QueueConfig":{
"shape":"QueueQuickConnectConfig",
"documentation":"<p>The queue configuration. This is required only if QuickConnectType is QUEUE.</p>"
},
"PhoneConfig":{
"shape":"PhoneNumberQuickConnectConfig",
"documentation":"<p>The phone configuration. This is required only if QuickConnectType is PHONE_NUMBER.</p>"
}
},
"documentation":"<p>Contains configuration settings for a quick connect.</p>"
},
"QuickConnectDescription":{
"type":"string",
"max":250,
"min":0
},
"QuickConnectId":{"type":"string"},
"QuickConnectName":{
"type":"string",
"max":127,
"min":1
},
"QuickConnectSummary":{
"type":"structure",
"members":{
"Id":{
"shape":"QuickConnectId",
"documentation":"<p>The identifier for the quick connect.</p>"
"documentation":"<p>The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).</p>"
}
},
"documentation":"<p>Contains summary information about a quick connect.</p>"
"documentation":"<p>A link that an agent selects to complete a given task. You can have up to 4,096 UTF-8 bytes across all references for a contact.</p>"
},
"ReferenceKey":{
"type":"string",
"max":4096,
"min":1
},
"ReferenceType":{
"type":"string",
"enum":["URL"]
},
"ReferenceValue":{
"type":"string",
"max":4096,
"min":0
},
"ResourceConflictException":{
"type":"structure",
"members":{
"Message":{"shape":"Message"}
},
"documentation":"<p>A resource already has that name.</p>",
"error":{"httpStatusCode":409},
"exception":true
},
"ResourceInUseException":{
"type":"structure",
"members":{
"Message":{"shape":"Message"},
"ResourceType":{
"shape":"ResourceType",
"documentation":"<p>The type of resource.</p>"
},
"ResourceId":{
"shape":"ARN",
"documentation":"<p>The identifier for the resource.</p>"
}
},
"documentation":"<p>That resource is already in use. Please try another.</p>",
"documentation":"<p>The specified resource was not found.</p>",
"error":{"httpStatusCode":404},
"exception":true
},
"ResourceType":{
"type":"string",
"enum":[
"CONTACT",
"CONTACT_FLOW",
"INSTANCE",
"PARTICIPANT",
"HIERARCHY_LEVEL",
"HIERARCHY_GROUP",
"USER"
]
},
"ResumeContactRecordingRequest":{
"type":"structure",
"required":[
"InstanceId",
"ContactId",
"InitialContactId"
],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>"
},
"ContactId":{
"shape":"ContactId",
"documentation":"<p>The identifier of the contact.</p>"
},
"InitialContactId":{
"shape":"ContactId",
"documentation":"<p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.</p>"
}
}
},
"ResumeContactRecordingResponse":{
"type":"structure",
"members":{
}
},
"RoutingProfile":{
"type":"structure",
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>"
},
"Name":{
"shape":"RoutingProfileName",
"documentation":"<p>The name of the routing profile.</p>"
},
"RoutingProfileArn":{
"shape":"ARN",
"documentation":"<p>The Amazon Resource Name (ARN) of the routing profile.</p>"
},
"RoutingProfileId":{
"shape":"RoutingProfileId",
"documentation":"<p>The identifier of the routing profile.</p>"
},
"Description":{
"shape":"RoutingProfileDescription",
"documentation":"<p>The description of the routing profile.</p>"
},
"MediaConcurrencies":{
"shape":"MediaConcurrencies",
"documentation":"<p>The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.</p>"
},
"DefaultOutboundQueueId":{
"shape":"QueueId",
"documentation":"<p>The identifier of the default outbound queue for this routing profile.</p>"
},
"Tags":{
"shape":"TagMap",
"documentation":"<p>One or more tags.</p>"
}
},
"documentation":"<p>Contains information about a routing profile.</p>"
},
"RoutingProfileDescription":{
"type":"string",
"max":250,
"min":1
},
"RoutingProfileId":{"type":"string"},
"RoutingProfileName":{
"type":"string",
"max":127,
"min":1
},
"RoutingProfileQueueConfig":{
"type":"structure",
"required":[
"QueueReference",
"Priority",
"Delay"
],
"members":{
"QueueReference":{
"shape":"RoutingProfileQueueReference",
"documentation":"<p>Contains information about a queue resource.</p>"
},
"Priority":{
"shape":"Priority",
"documentation":"<p>The order in which contacts are to be handled for the queue. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html\">Queues: priority and delay</a>.</p>",
"box":true
},
"Delay":{
"shape":"Delay",
"documentation":"<p>The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html\">Queues: priority and delay</a> in the <i>Amazon Connect Administrator Guide</i>.</p>",
"box":true
}
},
"documentation":"<p>Contains information about the queue and channel for which priority and delay can be set.</p>"
"documentation":"<p>The Amazon Resource Name (ARN) of the queue.</p>"
},
"QueueName":{
"shape":"QueueName",
"documentation":"<p>The name of the queue.</p>"
},
"Priority":{
"shape":"Priority",
"documentation":"<p>The order in which contacts are to be handled for the queue. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html\">Queues: priority and delay</a>.</p>"
},
"Delay":{
"shape":"Delay",
"documentation":"<p>The delay, in seconds, that a contact should be in the queue before they are routed to an available agent. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html\">Queues: priority and delay</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
},
"Channel":{
"shape":"Channel",
"documentation":"<p>The channels this queue supports.</p>"
}
},
"documentation":"<p>Contains summary information about a routing profile queue.</p>"
"documentation":"<p>The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.</p>"
},
"Key":{
"shape":"PEM",
"documentation":"<p>The key of the security key.</p>"
},
"CreationTime":{
"shape":"timestamp",
"documentation":"<p>When the security key was created.</p>"
}
},
"documentation":"<p>Configuration information of the security key.</p>"
},
"SecurityKeysList":{
"type":"list",
"member":{"shape":"SecurityKey"}
},
"SecurityProfileId":{"type":"string"},
"SecurityProfileIds":{
"type":"list",
"member":{"shape":"SecurityProfileId"},
"max":10,
"min":1
},
"SecurityProfileName":{"type":"string"},
"SecurityProfileSummary":{
"type":"structure",
"members":{
"Id":{
"shape":"SecurityProfileId",
"documentation":"<p>The identifier of the security profile.</p>"
},
"Arn":{
"shape":"ARN",
"documentation":"<p>The Amazon Resource Name (ARN) of the security profile.</p>"
},
"Name":{
"shape":"SecurityProfileName",
"documentation":"<p>The name of the security profile.</p>"
}
},
"documentation":"<p>Contains information about a security profile.</p>"
},
"SecurityProfileSummaryList":{
"type":"list",
"member":{"shape":"SecurityProfileSummary"}
},
"SecurityToken":{
"type":"string",
"sensitive":true
},
"ServiceQuotaExceededException":{
"type":"structure",
"members":{
"Message":{"shape":"Message"}
},
"documentation":"<p>The service quota has been exceeded.</p>",
"error":{"httpStatusCode":402},
"exception":true
},
"SourceApplicationName":{
"type":"string",
"max":100,
"min":1,
"pattern":"^[a-zA-Z0-9_ -]+$"
},
"SourceType":{
"type":"string",
"enum":[
"SALESFORCE",
"ZENDESK"
]
},
"StartChatContactRequest":{
"type":"structure",
"required":[
"InstanceId",
"ContactFlowId",
"ParticipantDetails"
],
"members":{
"InstanceId":{
"shape":"InstanceId",
"documentation":"<p>The identifier of the Amazon Connect instance.</p>"
},
"ContactFlowId":{
"shape":"ContactFlowId",
"documentation":"<p>The identifier of the contact flow for initiating the chat. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to <b>Routing</b>, <b>Contact Flows</b>. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose <b>Show additional flow information</b>. The ContactFlowId is the last part of the ARN, shown here in bold: </p> <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b> </p>"
"documentation":"<p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in contact flows just like any other contact attributes. </p> <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.</p>"
"documentation":"<p>Information identifying the participant.</p>"
},
"InitialMessage":{
"shape":"ChatMessage",
"documentation":"<p>The initial message to be sent to the newly created chat.</p>"
},
"ClientToken":{
"shape":"ClientToken",
"documentation":"<p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.</p>",
"idempotencyToken":true
}
}
},
"StartChatContactResponse":{
"type":"structure",
"members":{
"ContactId":{
"shape":"ContactId",
"documentation":"<p>The identifier of this contact within the Amazon Connect instance. </p>"
},
"ParticipantId":{
"shape":"ParticipantId",
"documentation":"<p>The identifier for a chat participant. The participantId for a chat participant is the same throughout the chat lifecycle.</p>"
},
"ParticipantToken":{
"shape":"ParticipantToken",
"documentation":"<p>The token used by the chat participant to call <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a>. The participant token is valid for the lifetime of a chat participant.</p>"
"documentation":"<p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.</p>"
"documentation":"<p>The identifier of the contact flow for the outbound call. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to <b>Routing</b>, <b>Contact Flows</b>. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose <b>Show additional flow information</b>. The ContactFlowId is the last part of the ARN, shown here in bold: </p> <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b> </p>"
"documentation":"<p>The identifier of the Amazon Connect instance.</p>"
},
"ClientToken":{
"shape":"ClientToken",
"documentation":"<p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned. If the contact is disconnected, a new contact is started.</p>",
"idempotencyToken":true
},
"SourcePhoneNumber":{
"shape":"PhoneNumber",
"documentation":"<p>The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.</p>"
},
"QueueId":{
"shape":"QueueId",
"documentation":"<p>The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the contact flow is used. If you do not specify a queue, you must specify a source phone number.</p>"
},
"Attributes":{
"shape":"Attributes",
"documentation":"<p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.</p> <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.</p>"
"documentation":"<p>The identifier of the Amazon Connect instance.</p>"
},
"PreviousContactId":{
"shape":"ContactId",
"documentation":"<p>The identifier of the previous chat, voice, or task contact. </p>"
},
"ContactFlowId":{
"shape":"ContactFlowId",
"documentation":"<p>The identifier of the contact flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to <b>Routing</b>, <b>Contact Flows</b>. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose <b>Show additional flow information</b>. The ContactFlowId is the last part of the ARN, shown here in bold: </p> <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b> </p>"
},
"Attributes":{
"shape":"Attributes",
"documentation":"<p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.</p> <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.</p>"
},
"Name":{
"shape":"Name",
"documentation":"<p>The name of a task that is shown to an agent in the Contact Control Panel (CCP).</p>"
},
"References":{
"shape":"ContactReferences",
"documentation":"<p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP).</p>"
},
"Description":{
"shape":"Description",
"documentation":"<p>A description of the task that is shown to an agent in the Contact Control Panel (CCP).</p>"
},
"ClientToken":{
"shape":"ClientToken",
"documentation":"<p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.</p>",
"documentation":"<p>The identifier of the contact.</p>"
},
"InitialContactId":{
"shape":"ContactId",
"documentation":"<p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.</p>"
"documentation":"<p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.</p>"
"documentation":"<p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.</p>"
"documentation":"<p>The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.</p> <p>You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.</p>"
"documentation":"<p>The JSON string that represents contact flow’s content. For an example, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language-example.html\">Example contact flow in Amazon Connect Flow language</a> in the <i>Amazon Connect Administrator Guide</i>. </p>"
"documentation":"<p>The identifier of the routing profile.</p>",
"location":"uri",
"locationName":"RoutingProfileId"
},
"QueueConfigs":{
"shape":"RoutingProfileQueueConfigList",
"documentation":"<p>The queues to be updated for this routing profile. Queues must first be associated to the routing profile. You can do this using AssociateRoutingProfileQueues.</p>"
"documentation":"<p>The identifier for the use case.</p>"
},
"UseCaseArn":{
"shape":"ARN",
"documentation":"<p>The Amazon Resource Name (ARN) for the use case.</p>"
},
"UseCaseType":{
"shape":"UseCaseType",
"documentation":"<p>The type of use case to associate to the AppIntegration association. Each AppIntegration association can have only one of each use case type.</p>"
"documentation":"<p>The identifier of the user.</p>"
},
"ContactFlowId":{
"shape":"ContactFlowId",
"documentation":"<p>The identifier of the contact flow.</p>"
}
},
"documentation":"<p>Contains information about the quick connect configuration settings for a user. The contact flow must be of type Transfer to Agent.</p>"
"documentation":"<p>Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale.</p> <p>Amazon Connect provides metrics and real-time reporting that enable you to optimize contact routing. You can also resolve customer issues more efficiently by getting customers in touch with the appropriate agents.</p> <p>There are limits to the number of Amazon Connect resources that you can create. There are also limits to the number of requests that you can make per second. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">Amazon Connect Service Quotas</a> in the <i>Amazon Connect Administrator Guide</i>.</p> <p>You can connect programmatically to an AWS service by using an endpoint. For a list of Amazon Connect endpoints, see <a href=\"https://docs.aws.amazon.com/general/latest/gr/connect_region.html\">Amazon Connect Endpoints</a>.</p> <note> <p>Working with contact flows? Check out the <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html\">Amazon Connect Flow language</a>.</p> </note>"